Setting your property up for guests requires planning and preparation.

We use digital check-lists to make this process as quick and easy as possible.

By following these steps, we ensure nothing is missed when creating a comfortable and welcoming space for your guests.

It’s all about first impressions.

• Photography

A great listing starts with stunning photographs. In order to best highlight your property’s features, it’s important to utilise both editorial and commercial styles of photography.

Editorial photographs are usually artistic, expressive, and focus on a story or concept. These are the photos that make your property look beautiful.

Commercial photos are usually more product-focused and designed to help promote a product or service. These are the photos that show guests the specifics of your property including the amenities available.

We are fortunate to work with photographers who excel in both styles and can create a unified portfolio for your listing.

• Copywriting

A listing that converts requires well written copy.

Good copywriting attracts guests, sets expectations, stands out in search results, and conveys professionalism.

Airbnb and other booking platforms use search algorithms which look for relevant keywords to determine whether a property matches a guest's search query. Our copywriters work to ensure your listing will appear higher in search results and be seen by more potential guests.

• Dynamic Pricing

in order to achieve better yields and maximise bookings, we utilise dynamic pricing.

Dynamic pricing software automatically adjust the listing price to meet seasonal and event demands.

• Listing Maintenance

Keeping your listing up-to-date is important, it’s not just set and forget.

By regularly updating your listing we can increase your visibility in search results, engage potential guests, and showcase your property in the best possible light.

Marketing your property requires a combination of tactics.

As well as optimising your listing and publishing across multiple booking platforms, we leverage social media exposure, partner with local businesses and stay in touch with previous guests.

We list across Airbnb, Booking.com, Stayz (VRBO) and Google, and seamlessly sync your property calendar across all channels so that you never have to worry about double bookings.

Satisfied guests leave positive reviews which increases bookings.

24/7 Guest Communication

After Hours Call Outs

Guest Screening & ID Verification

In today’s world, we understand that guests want more. We have partnered with a range of local businesses to offer premium extras (additional cost and advance notice required).

• Airport transfer

• Car Hire

• Daily housekeeping

• Laundry services

• In-house Massage

• In-house Yoga

• In-house Personal Training

• In-house Chef

• Pre-stocking/Grocery shopping services

• Activities and excursions

Vetting and screening guests

Smart locks

Cameras

Noise monitors

Safety requirements can differ in each area. It is important to make sure your property complies with local regulations.

We understand that safety is a top priority for Airbnb guests. With our regular inspections and support, you have peace of mind that your guests’ and your own interests are protected.

If certification is required for your property, we will inform you of the necessary steps to obtain it and help you organise the process. We work with trusted vendors and contractors to ensure that all safety inspections are conducted thoroughly and professionally. We also keep detailed records, so you can rest assured that your property is up to code.

Maintaining your property secures the future of your investment.

Our goal is to make owning and looking after your short term rental as hassle-free as possible.

By scheduling and auditing all property maintenance, we address any issues promptly and professionally. We work with a range of top-tier industry professionals to ensure that your property is maintained to the highest standard and at the best rates.

• We conduct regular inspections to ensure that your property is always in good condition. If we identify any issues we will contact you immediately. 


• If action is required, we will take care of it immediately. This includes routine maintenance such as pools, landscaping, painting, and deep cleaning, as well as repairs to any broken fixtures or appliances.


• We can recommend and implement property improvements in order to enhance the value and appeal to guests. This includes updating the property's interior or exterior, adding amenities or other attractive features.

If you have preferred service providers, we are always happy to work with new professionals.

An exceptionally cleaned property will result in 5 star reviews.

One of the most challenging elements of a short-term rental is managing the cleaning. This includes scheduling and auditing regular turn arounds as well as deep cleans, linen and supplies.

Our professional cleaning team has over 15 years of experience with not only Airbnb properties but also 5-star hotels. Our team understands what guests expect at this level, and work hard to exceed these expectations.

A thoughtfully stocked property not only provides your guests with a enjoyable experience, but saves you time and money.

We provide a convenient solution to take care of ordering and restocking consumables.

By working with trusted wholesale suppliers, we provide high quality and competitively priced products with a focus on sustainability.

With this service, you can relax knowing that your Airbnb is always stocked with essential items.

Excellent revenue management will give you a clear understanding of your property's financial performance and condition.

We are a licensed real estate agent and use a registered trust bank account to manage your property’s income. We are audited annually by the Office of Fair trading under the Property Occupations Act 2014.

• We provide comprehensive monthly financial statements, making it easy to track your property's performance.

• We provide annual financial reports summarising your property's performance over the past year. This includes important metrics such as occupancy rates, revenue, and expenses, so you can make informed decisions about its management.

• We provide an annual condition report that highlights any maintenance or repair issues that need to be addressed.

• We provide our owners with detailed reports outlining any safety issues that require attention, so you can rest easy knowing that your property is safe for your guests.

All reports are easily accessible at any time through the online Owners Portal. Our goal is to keep you informed, your property in excellent condition and your investment returns positive.

We offer expert advice on everything from pricing and marketing to guest communication and property maintenance.

If you're not in need of a complete management solution, we offer consulting packages that can be customised to fit your specific needs.

We aim to help you optimise your Airbnb listing, improve your property's occupancy rates, and maximize your rental income.

Our relief hosting packages (also known as Co-Hosting) are perfect for owners who want to take a break from managing their short-term rental but still want to continue earning income. We can take care of all, or some of the day-to-day management tasks, including guest communication, cleaning and maintenance, so you can relax and enjoy some time off.