EasyStay
If you have any questions that aren’t answered here, or if anything falls short of a 5-star experience, please reach out - we’re committed to making your stay exceptional.
Contacts
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If you need urgent help outside of business hours, please don’t hesitate to call or text our after hours number:
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Fire | Ambulance | Police
📞 ooo
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RACQ
📞 13 19 05
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The Closest Late night Pharmacy is: Ramsay Pharmacy Cairns Medical Centre
156-160 Grafton St, Cairns City QLD 4870
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Wifi
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NORTHSHORE TOWER U14
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GUESTNST14
Starter-Pack
We provide a small starter-pack of essential supplies to help you settle in. These items are intended to last the first day or two, allowing you time to visit the local shops and stock up as needed.
Your stay also includes bed linen for each bed, along with bathroom towels. Each guest is provided with one bath towel and one pool towel, and two tea towels are available for use in the kitchen.
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✔ Tea
✔ Coffee
✔ Salt
✔ Pepper
✔ Olive oil
✔ Dish washing liquid
✔ All purpose cleaner
✔ Window Cleaner
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✔ Toilet paper (3 new rolls per toilet)
✔ Shampoo
✔ Conditioner
✔ Hand/body Wash
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✔ Laundry wash
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BEDROOMS
Bed linen is provided for each bed, and prepared for your stay.SOFA BED
If you’ve requested the sofa bed for your stay. We’ll provide the extra bedding and leave it in the wardrobe for you to make up each night. We don’t prepare the sofa bed in advance, as many guests prefer to keep the living room available for lounging during their stay.
BATHROOMS
We provide one bath and one pool towel per guest.Each bathroom is supplied with a bath mat and hand towel.
KITCHEN
Two tea towels are provided for use during your stay.
A Note on Nature
The home is set in the tropics, which is all part of the magic here. While the apartment is professionally cleaned and regularly treated for pests, you may still occasionally see an ant, spider, native rainforest cockroach, or other small critter thats accidentally made its way inside. This is completely normal for Far North Queensland.
Most insects here are harmless and tend to keep to themselves, but we understand that’s not always comforting, especially if you're not used to Australian bugs! If something does appear there is bug spray under the kitchen sink.
Wildlife
🐦 Bush Stone-curlew | Common to see and hear at night. A nocturnal ground-dwelling bird known for its haunting nighttime call (completely harmless). 🔗
🦃 Australian Brush-turkey (Bush Turkey) | Common to see during the day. Often seen walking around during the day and scratching in the garden. Totally harmless and very common in this region. 🔗
🦎 Northern House Gecko | Common to see. Tiny, harmless geckos that eat insects — a helpful indoor companion! 🔗
🐸 Green Tree Frog | Rare to see. Beloved in the tropics — completely harmless and often seen on windows or walls after rain. 🔗
🐭 Fawn-footed Melomys (Native Mouse) | Rare to see. A small, shy native rodent found in rainforest areas — very different from city mice, and a very important part of the ecosystem.🔗
Air Conditioning
VERY IMPORTANT
The apartment is fitted with a central ducted air conditioning
system, designed to run continuously.
Please note that the temperature cannot be adjusted directly.
Instead, comfort is managed by selecting the fan speed, with
options for low, medium, or high.
We kindly ask that the system is not turned off, as this can cause
the apartment to become humid and may lead to a musty or mouldy
environment.
For best results, we recommend keeping all doors and windows
closed while the system is running.
The control panel is located on the wall near the dining light. Simply
adjust the fan speed to suit your comfort, and leave the system on at
all times.
BBQ
For an easy clean, after you finish cooking, turn the BBQ to high heat and close the lid for about 10 minutes. This helps burn off any remaining food and makes it simple to scrape once the BBQ has cooled.
Please make sure the gas is turned off at the bottle after use.
If the gas runs out, feel free to swap to the spare bottle and let us know so we can replace it.
Rubbish
The big bins are located in the
carpark near the back entry
door.
MID-STAY CLEANING:
Mid-stay cleans and linen changes are available upon request for an additional fee. Please contact us if you require this service.
Extra Services
Check-Out
Your check-out time is 10:00AM
You’re on holiday, so please leave stripping beds, washing linen, and cleaning floors to us — we’ve got you covered. We’d simply appreciate it if you could attend to the following.
If anything was broken, misplaced, or needs attention, please let us know - we’re here to help.
✔️ Wash dishes
✔️ Remove food from the fridge
✔️ Take the rubbish out to the big bins
✔️ Return any moved furniture or items to their original place
✔️ Switch off lights and air-cons (fans can stay on low)
✔️ Lock all windows and doors
✔️ Close the front door behind you. Ensure it is locked before leaving.
We love it when we’re able to offer late check-outs, but we can never guarantee it in advance. If you’d like to leave later than 10am, the best option is to book the night after so you can check out as late as you like. Otherwise, send us a message the day before check-out and we’ll let you know whats possible then.